I’m a new customer how do I order?
Our items are available to wholesale customers so setup a wholesale account by clicking on the “Login” button and from there you can request a login. During this process you will fill out information about your company that will be sent to Jefferies Socks customer support team for review/approval (so we know you are a wholesale customer). Once you’re approved as a wholesale customer you will receive an email letting you know you can now login and place your order!
If you’re not buying wholesale visit www.socksinstock.com.
How do I change my order?
You can change/update your order in the shopping cart until checkout is finalized. If you need to change your order after checkout is finalized you will need to call us at 1-800-334-6831 (Monday – Friday, 9am – 5 pm EST) or email us at firstname.lastname@example.org.
If I don’t finish my order will the items in my shopping cart stay there until I login again?
Items should stay in your shopping cart for up to 11 months after the items were placed into your cart. There could be a time were website maintenance needs to occur and open shopping carts need to be cleared, so unless that happens the items should stay in your shopping cart.
How do I know an item is in stock?
The order form on each product page will show the sizes/colors that are in stock. If a size/color is not in stock or a color doesn’t come in a size the order block will be greyed out. When you click on the greyed out block a pop-up message appears that tells you if the item is temporarily out of stock and if we have the style on re-order the message will include a back in stock date. If we do not carry a specific size/color when you click on the greyed out block the message “Item not available” appears to let you know we do not carry that size/color. We have designed our website to make it easy to order multiple sizes and colors of a style while also alerting you of what is not in stock so you do not place an order for an out of stock item. We do not back order items for online orders. If you would like to place an order for an out of stock item or a new item that hasn’t arrived yet please call us at 1-800-334-6831 (Monday – Friday, 9am – 5 pm EST) or email us at email@example.com.
What should I do if I can’t find what I’m looking for?
You can always call us at 1-800-334-6831 (Monday – Friday, 9am – 5 pm EST) or email us at firstname.lastname@example.org. If you need additional contact information click on “Contact Us“.
Can I view my order history even if I didn’t place my order online?
No. Only online orders can be viewed in “My Account” under “My Orders“. If you need information about past orders not placed online you can call us at 1-800-334-6831 or email us at email@example.com.
Does Jefferies Socks ship internationally?
Yes. If you have any questions or have specific international requirements for your order you can call us at 1-800-334-6831 (Monday – Friday, 9am – 5 pm EST) or email us at firstname.lastname@example.org.
Where do you ship from?
We ship from Burlington, NC. You can see our full address under “Contact Us“.
How do I request a catalog?
Catalogs are available to view online, click here to go to our catalog page where you can choose from our different catalogs.
Is my information secure when I register and place an order?
We take security seriously! All personal and credit card information is secure and compliant with all credit card provider’s standards. We do not share or sell any customer information.
How do I contact Jefferies Socks?
Use the contact information under “Contact Us” and will be happy to assist you.